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  Click here to go to the first staff post in this thread.   Thread: I still haven't gotten my Banner Saga 2 key.

  1. #1

    I still haven't gotten my Banner Saga 2 key.

    esettstone@gmail.com-->this is the e-mail i used for the kickstarter. I backed at the 50$ level.

    I have sent 3 messages using Kickstarter until now saying i have not received my key. It has been more than 7 days now from the first message for which i have not even received an answer by now.

    To say that this is unacceptable is an understatement. I do not care for any excuses. The only answer i want to find in my inbox is an e-mail with a key in it.

    Just so you know, i love The Banner Saga 2. Because i bought it. Again. Not that you deserve that.

    Here is my steam id so you can check: https://steamid.eu/profile/76561197966599814

    This is the original receipt for the 50$:

    Greetings from Amazon Payments,

    We wanted to let you know that we successfully completed a payment to Stoic LLC for $50.00 on Apr 27, 2012. This payment is related to the payment authorization listed below:

    Payment details:
    ---------------
    Transaction ID: 16RR1D3OO55JK46TLH1GZIB1ATZINQP9NUV
    Recipient: Stoic LLC
    Amount: $50.00
    For: Pledging $60.00 to The Banner Saga on Kickstarter.
    Payment method: Mastercard XXXX-XXXX-XXXX-6276
    Reference: KICKSTARTER COM

    To view or cancel existing payment authorizations:
    1.Log into your Amazon Payments account by visiting https://payments.amazon.com/ .
    2.Click on the "Edit Your Account Settings" link.
    3.Select "Change my payment authorizations".
    4.Click to select the authorization that you want to view or cancel.

    If you'd like to change the payment method used for this payment authorization, please return to Kickstarter's web site. You should find a link to change your payment method there.

    Thank you for using Amazon Payments.

    Transaction details and your account history are also available online at https://payments.amazon.com/. Please refer to https://resolutioncenter.payments.am...ationAction.do for inquiries about any errors.

    I have sent the exact same information to Humble Bundle 3 days ago and i still have no answer. Please, now, if not sooner i need a sign you actually care about the people who backed the Banner Saga when it was nothing.

  2. #2
    Skald Aleonymous's Avatar
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    Have you sent an email at support@stoicstudio.com or help@stoicstudio.com ?
    Together we stand, divided we fall.

  3. #3
    I have been sending e-mails since last week to both Humble Bundle and Stoic. Kickstarter messages as well.

  4.   This is the last staff post in this thread.   #4
    Art Director Arnie's Avatar
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    Quote Originally Posted by Esett View Post
    I have been sending e-mails since last week to both Humble Bundle and Stoic. Kickstarter messages as well.
    Wow, very sorry we seem to have missed this. I just sent a message to our keymaster. It's no excuse, but we've been overly busy these days. Still we apologize!

  5. #5
    Administrator Unconfirmed Account Myll_Erik's Avatar
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    Hi Esett

    Apologies on the delay and the miscommunication (our first KS response thought you were asking for your TBS1 Key). Looks like you got your TBS2 key via KS. Let us know if you need anything else.
    Trample the weak - Hurdle the dead

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