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View Full Version : Haven't received any emails regarding the beta keys/instructions/client



Yazman
11-09-2012, 04:12 AM
I received the Kickstarter email saying that the backers were supposed to get beta keys and all, but I never received this email.

Gatts
11-09-2012, 05:42 AM
Same problem here, i didnt receive my key/invite to the beta, hope you can fix this soon ! Thank you !

HawkeyePierce
11-09-2012, 05:56 AM
Same here guys :)

Morngwath
11-09-2012, 07:00 AM
I have the same problem.

YannDos
11-09-2012, 07:11 AM
I registered late, but I didn't get a key either.

Ejas12
11-09-2012, 08:16 AM
Same here, no email with key or instructions

Danfer
11-09-2012, 09:13 AM
Same here :(

raven2134
11-09-2012, 09:58 AM
Hi guys, for those with green forum ID's I believe you're already registered on the forums as kickstarter backers, so please refer to this http://stoicstudio.com/forum/showthread.php?20-Why-can-I-not-access-the-Kickstarter-forum/page16 bottom of the page, where you'll see community manager Sean's post.

For those with grey forum ID's I think your accounts aren't registered here as kickstarter backers, which is why you haven't gotten the key yet. Is the email you registered on the forums the same as your kickstarter account? Please get community Manager Sean's attention so he can sort your accounts out.

Sean
11-09-2012, 11:24 AM
All of the above accounts that are now "green" are fixed. When they can, the team will generate some more keys for those of you who didn't have a verified or properly upgraded account. When done, you can quickly get to your Testing Key by going to your profile here:

http://stoicstudio.com/forum/profile.php?do=editprofile

And look under the "Beta Testing Information" section. Let us know if we can assist you with anything else!


Same here guys :)

I'll be sending you an email momentarily.

Jason D
11-09-2012, 02:39 PM
I'm still waiting for my beta info.

manonthemoon
11-09-2012, 11:02 PM
my account is connected to steam and i still havn't gotten my beta key emailed

Sean
11-09-2012, 11:18 PM
my account is connected to steam and i still havn't gotten my beta key emailed

For those of you who just registered or verified your accounts, the process is not automatic. You will be receiving a testing key when Stoic sends out the next batch. Keep your eyes on your profile and you should see the key in there (more info on that earlier in this thread).

Yazman
11-11-2012, 03:48 AM
I didn't get an email about keys, but I did get the key from the edit profile section and added it to my Steam account. I'm assuming it's the same thing anyway, right?

Sean
11-12-2012, 01:40 PM
I didn't get an email about keys, but I did get the key from the edit profile section and added it to my Steam account. I'm assuming it's the same thing anyway, right?

Correct. And if you're looking for what the email said, I did post a version of it here:

http://stoicstudio.com/forum/showthread.php?364-Congratulations!-You-re-in-Download-Instructions-Included!

ZakMckracken
11-13-2012, 12:51 AM
I either missed the email or never got it. I just linked my Steam account tonight, though. I tried to send a message through the link you gave on the Kickstarter page, but got this error:

"vBulletin Message
Invalid Redirect URL (http://www.kickstarter.com/projects/stoic/the-banner-saga/posts/345387?page=2)"

Please PM me if you have questions, but I'd like to get this sorted.

Sean
11-14-2012, 01:49 PM
I either missed the email or never got it. I just linked my Steam account tonight, though. I tried to send a message through the link you gave on the Kickstarter page, but got this error:

"vBulletin Message
Invalid Redirect URL (http://www.kickstarter.com/projects/stoic/the-banner-saga/posts/345387?page=2)"

Please PM me if you have questions, but I'd like to get this sorted.

By any chance, did you just verify your account, too (within the last 24 hours)? Your profile looks like it has the proper access, just no testing key yet. The team will generate some more keys soon. When done, you can quickly get to your Testing Key by going to your profile here:

http://stoicstudio.com/forum/profile.php?do=editprofile

And look under the "Beta Testing Information" section. Once you see the code, there, check out this post which is the email the other users received when their keys were sent out:

http://stoicstudio.com/forum/showthr...tions-Included!

And which link exactly was giving you that error?

Ambyst
11-19-2012, 12:33 PM
I haven't revieved a Beta key either, but it was my on fault cause I'm an idiot and didn't check for my Mailbox having enough free space... -_- I hope you can do something about it...


And, i wasnt logged in with an account when i paid, i got the transaction ID though... Thought it was automated with paypal...
Sry for this...

Kind regards Ambyst

-----------------

Thank you for your quick response!

Sean
11-19-2012, 12:40 PM
I haven't revieved a Beta key either, but it was my on fault cause I'm an idiot and didn't check for my Mailbox having enough free space... -_- I hope you can do something about it...


And, i wasnt logged in with an account when i paid, i got the transaction ID though... Thought it was automated with paypal...
Sry for this...

Kind regards Ambyst

-----------------

Thank you for your quick response!

I have sent you an email about this. Please respond to that since some of the information you may need to provide is best not posted in a public forum. Or, if you are uncomfortable with that, feel free to either private message me directly or contact us via: http://stoicstudio.com/forum/sendmessage.php

tags
11-20-2012, 07:05 AM
Hi, I just registered, activated and linked my forum account here to steam. Haven't had the time before now, hope I'm not too late to get a beta key at some point :)

Cheers

raven2134
11-20-2012, 08:16 AM
Your not, if you just registered, they generate keys everyday. Just sit tight. If it takes more than a day, contact CM Sean :)

Ulf
11-20-2012, 12:39 PM
I have been a member a long time, had a lot of problems and no beta. Today I made some tests and changes, am I go for the beta now?

Sean
11-20-2012, 01:03 PM
I have been a member a long time, had a lot of problems and no beta. Today I made some tests and changes, am I go for the beta now?

Looks like you are fully up and running... to include having a test code. You can quickly get to it by going to your profile here:

http://stoicstudio.com/forum/profile.php?do=editprofile

And look under the "Beta Testing Information" section. For more information, see this copy of the email in the forums:

http://stoicstudio.com/forum/showthread.php?364-Congratulations!-You-re-in-Download-Instructions-Included!

Let us know if we can assist you with anything else!

Stígandr
11-21-2012, 02:21 PM
I just followed the PayPal link on http://stoicstudio.com/forum/enter-the-fray.php , but I haven't gotten anything yet either. Should I've made an account before doing so, or connected to Steam or something? Because I did neither, assuming that in between Stoic and PayPal it would just magically work.

Or if it's really just a matter of waiting for the next batch of keys - when will that be the case?

Edit: Ah, and my PayPal and Stoic Account E-Mail Addresses are NOT the same, if that matters.

Sean
11-21-2012, 02:25 PM
I just followed the PayPal link on http://stoicstudio.com/forum/enter-the-fray.php , but I haven't gotten anything yet either. Should I've made an account before doing so, or connected to Steam or something? Because I did neither, assuming that in between Stoic and PayPal it would just magically work.

Or if it's really just a matter of waiting for the next batch of keys - when will that be the case?

Edit: Ah, and my PayPal and Stoic Account E-Mail Addresses are NOT the same, if that matters.

Can you send us an email about this from the email address you made the purchase on (but point out the address your Community Account is attached to, too)? Send it to community@stoicstudio.com

Stígandr
11-21-2012, 02:36 PM
Can you send us an email about this from the email address you made the purchase on (but point out the address your Community Account is attached to, too)? Send it to community@stoicstudio.com

Did so, thanks for the help!

ThursdayNext
11-23-2012, 04:17 PM
In the same boat as others in this thread - kickstarter backer with a Steam profile linked, but no key.

Sean
11-24-2012, 12:47 PM
In the same boat as others in this thread - kickstarter backer with a Steam profile linked, but no key.

It looks like maybe you just missed the email or it was assigned after you wrote the quoted text. I see your account has both Backer status and a Factions Beta Key. You can quickly get to it by going to your profile here:

http://stoicstudio.com/forum/profile.php?do=editprofile

And look under the "Beta Testing Information" section. For more information (once you get your testing key), see this copy of the email in the forums:

http://stoicstudio.com/forum/showthread.php?364-Congratulations!-You-re-in-Download-Instructions-Included!

Let us know if we can assist you with anything else!

Sincerely,

Sean