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Thread: ATTN Kickstarter Backers - Please read before contacting us!

  1. #1
    Administrator Unconfirmed Account Myll_Erik's Avatar
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    ATTN Kickstarter Backers - Please read before contacting us!

    Howdy Folks!

    We're working as hard as we can to make sure everyone gets their keys on time however please help us help you! Read through the below before contacting community@stoicstudio.com for help and it'll make everything go much quicker!

    1. Register via the forums using your same kickstarter e-mail.

    2. Confirm your account via the confirmation e-mail.

    3. Check the Kickstarters tab at the top of the forums page --- Next to "What's New?" and "Forum"

    4. Wait 30 minutes and try again - sometimes your confirmation might take a few minutes to actually update within the system.

    5. If you dont see anything when clicking your download link - please try again in 30 minutes as the systems may be maxed out.

    6. If you haven't yet - please read and accept the forum rules too - that is preventing some users from downloading!


    If the above fails - then please dont hesitate to contact us at community@stoicstudio.com for help!
    Last edited by Myll_Erik; 01-13-2014 at 03:04 PM.
    Trample the weak - Hurdle the dead

  2. #2
    Administrator Unconfirmed Account Myll_Erik's Avatar
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    The most common problem we are seeing is that people have not confirmed their account via the confirmation e-mail! Keep that in mind folks!
    Trample the weak - Hurdle the dead

  3. #3
    Guess I'm a little late, but congrats with your new job Lance! (Sven)

    If I am not mistaken, this forum (Kickstarters) can only be viewed if you already have created a forum account using the email you used when backing. So unless that has changed, you might want to post this in a public available part of the forum.

  4. #4
    And if we don't receive the confirmation email ?

    ps: anyway, it work now.
    Last edited by saroumana; 01-13-2014 at 05:35 PM.

  5. #5
    Administrator Unconfirmed Account Myll_Erik's Avatar
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    You may not get an e-mail but please just keep checking - our backend is getting swarmed with people creating new accounts.
    Trample the weak - Hurdle the dead

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