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  1. #1
    Community Management Sean's Avatar
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    User Awaiting Email Confirmation

    If you've been directed to this message or noticed it says "Unconfirmed Account" when looking at your profile, it means your account has not been verified just yet. Check your email to fully activate your account. Once confirmed, you will be able to reply and post new threads in all the applicable areas of the community.

    If you do not see this email, check your spam or junk folder. This will come from "tbs-forum@stoicstudio.com" so you may want to add this to your address book. If you still cannot find it, you can request a new email confirmation. And if all else fails, simply contact us.

    If you need to find this thread again, just look in the Community Support & Feedback forum.
    Sean "Ashen Temper" Dahlberg
    http://www.seandahlberg.com/

  2. #2
    Can't wait!

  3. #3
    Thanks Sean, I just registered after seeing the soft launch announcement in kickstarter email,
    congratulation for the launch !

  4. #4
    Dittos

  5. #5
    Huzzah! Been waiting for Beta to end so I can get all up in this *happy face*

  6. #6
    How long should the confirmation take? I run my own mail server and have checked the logs (before filters) for stoicstudio.com and nothing has come through. It's been about 30 minutes.

  7. #7
    Community Management Sean's Avatar
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    Quote Originally Posted by Amos View Post
    How long should the confirmation take? I run my own mail server and have checked the logs (before filters) for stoicstudio.com and nothing has come through. It's been about 30 minutes.
    It should happen within minutes (10 minutes at the most). Did it get caught by a spam filter? I'll also be checking the support queue shortly so if you do not receive it before then, I'll help get you properly set up.
    Sean "Ashen Temper" Dahlberg
    http://www.seandahlberg.com/

  8. #8
    Community Management Sean's Avatar
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    Quote Originally Posted by Amos View Post
    How long should the confirmation take? I run my own mail server and have checked the logs (before filters) for stoicstudio.com and nothing has come through. It's been about 30 minutes.
    Quote Originally Posted by elenawing View Post
    Huzzah! Been waiting for Beta to end so I can get all up in this *happy face*
    Sorry that you did not receive the verification emails but I see that both of you are Backers from the Kickstarter so I just used that as your verification and confirmed then upgraded your accounts. You should have full access to the Kickstarter section of the Stoic Community. I'll also ask the team to generate you a game key. Once generated, you can quickly get to it by going to your profile here:

    https://stoicstudio.com/forum/profile.php?do=editprofile

    And look under the "Beta Testing Information" section. For more information (once you get your game key), see this copy of the email in the forums:

    https://stoicstudio.com/forum/showthr...tions-Included!

    Let us know if we can assist you with anything else!

    Sincerely,

    Sean
    Sean "Ashen Temper" Dahlberg
    http://www.seandahlberg.com/

  9. #9
    Hi Sean,

    Could you do the same for me? I'm a kickstarter member (same email than in kickstarter) and never received any game key?
    Thanks!

  10. #10
    Community Management Sean's Avatar
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    Hi Fausty and SalsaDMA,

    We'll look into the issue with verification emails. Hopefully its just because we're getting so many requests that it is taking longer than usual for our system to mail them out (it's a happiness problem when you're in demand... and yet still a problem, heh).

    I did upgrade both of your accounts because you used the same email address as you did for the Kickstarter (thanks)! When you do receive the verification email, go ahead and disregard it. As for the rest, same applies as I posted above:
    Quote Originally Posted by Sean View Post
    Sorry that you did not receive the verification emails but I see that both of you are Backers from the Kickstarter so I just used that as your verification and confirmed then upgraded your accounts. You should have full access to the Kickstarter section of the Stoic Community. I'll also ask the team to generate you a game key. Once generated, you can quickly get to it by going to your profile here:

    https://stoicstudio.com/forum/profile.php?do=editprofile

    And look under the "Beta Testing Information" section. For more information (once you get your game key), see this copy of the email in the forums:

    https://stoicstudio.com/forum/showthr...tions-Included!

    Let us know if we can assist you with anything else!

    Sincerely,

    Sean
    Sean "Ashen Temper" Dahlberg
    http://www.seandahlberg.com/

  11. #11
    Hey, I tried to sign up earlier, and tried emailing community@stoicstudio.com over an hour ago, and still haven't heard anything. I would really love to be able to test out the game.

  12. #12
    I am also trying to get registered as a Kickstarter backer. No verification email for me either.

  13. #13
    Community Management Sean's Avatar
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    Quote Originally Posted by HozzM View Post
    I am also trying to get registered as a Kickstarter backer. No verification email for me either.
    Quote Originally Posted by mattyoclock View Post
    Hey, I tried to sign up earlier, and tried emailing community@stoicstudio.com over an hour ago, and still haven't heard anything. I would really love to be able to test out the game.

    Hi all,

    As you might imagine, the support queue is a little more active today due to the recent announcement. We are doing our best to answer them as quickly as possible and hope to have replies out to everyone by EOD (and rectified most of the issues if not all).

    For you two, you are now verified and upgraded. The post above has the pertinent info you need.
    Sean "Ashen Temper" Dahlberg
    http://www.seandahlberg.com/

  14. #14
    Developer raven2134's Avatar
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    Hi guys, please give us a bit of time. Sean, our main community manager will look into things as soon as he can.

  15. #15
    I'm not getting the activation mail either. Kickstarter backer too, here.

  16. #16
    No confirmated account for me

  17. #17
    Wooooooooooo. Signed up during the Kickstarter. I'm a bit confused as to how I test out factions, though.

  18. #18
    Oh I see, I too have no received the confirmation email. Please send it!

  19. #19
    Community Management Sean's Avatar
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    Quote Originally Posted by Olracnaignottus View Post
    Oh I see, I too have no received the confirmation email. Please send it!
    Thank you for making us aware of the issue. We went ahead and confirmed and upgraded your account. You should have full access to the Kickstarter section of the Stoic Community. I'll also ask the team to generate you a game key.

    For more information, such as how to access your game code, check out this thread in the Stoic Community:

    https://stoicstudio.com/forum/showthread.php?882

    Let us know if we can assist you with anything else!
    Sean "Ashen Temper" Dahlberg
    http://www.seandahlberg.com/

  20. #20
    Thanks Sean

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