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  Click here to go to the first staff post in this thread.   Thread: The Factions Help & Support Area

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  1.   Click here to go to the next staff post in this thread.   #1
    Stoic Team Stoic's Avatar
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    The Factions Help & Support Area

    Welcome all the the Help & Support area specifically for the multiplayer version of The Banner Saga called Factions. Having issues or looking for help from Stoic and your fellow gamers? This is the place to post it!

    When posting about issues, especially bugs (they do happen from time to time), please be as specific as possible. The more information you give, the easier it is for people to respond and address (and more so, rectify) the issue. It may be beneficial to include information such as what Operating System you are using, what type of video card, and what driver version you are on.

    Thanks!

  2. #2
    Superbacker netnazgul's Avatar
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    Played some games yesterday to taste the final game (after some early betas).

    I like to see what this game turned into. Right developing decisions and tons of feedback made a fortune here certainly

    One quick question though - where can I see my own stats? Hall of valor only shows the top-20 or am I wrong?
    If you don't know where to put it - put it in the pillage

    Steelhammer Tribune issues collected here
    Some of my Factions games can be observed here
    Also possible streaming at http://www.twitch.tv/netnazgul

  3. #3
    Quote Originally Posted by netnazgul View Post
    One quick question though - where can I see my own stats? Hall of valor only shows the top-20 or am I wrong?
    I had the same thing yesterday when I started, but when you exit the game and start again you should see your rank in the hall of valor as well.

  4. #4
    Quote Originally Posted by netnazgul View Post
    One quick question though - where can I see my own stats? Hall of valor only shows the top-20 or am I wrong?
    There's currently a bug where the Hall of Valor doesn't update until you restart the game (which I believe the devs have said will be fixed in the next patch). This makes it so that you don't see your own stats during your first session of gameplay, since when you logged in you hadn't played any games yet and thus didn't have any stats.

  5.   Click here to go to the next staff post in this thread.   #5
    Technical Director John's Avatar
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    Yes, HOV should be fixed now.
    Quote Originally Posted by InfiniteNutshell View Post
    There's currently a bug where the Hall of Valor doesn't update until you restart the game (which I believe the devs have said will be fixed in the next patch). This makes it so that you don't see your own stats during your first session of gameplay, since when you logged in you hadn't played any games yet and thus didn't have any stats.

  6. #6
    Superbacker netnazgul's Avatar
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    Also, concerning the issue I've spotted quite some time ago, but it's still unresolved.

    When in battle, there is "?" button that opens help overlay and "banners" button that toggles banners.
    But in Strand "?" button suddenly toggles banners (building hints) instead of showing help, and help is opened by "banners" button.
    If you don't know where to put it - put it in the pillage

    Steelhammer Tribune issues collected here
    Some of my Factions games can be observed here
    Also possible streaming at http://www.twitch.tv/netnazgul

  7. #7
    Superbacker netnazgul's Avatar
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    Oh, forgot the main part.

    There need to be confirmation dialogs on several actions (promotions, renaming, all that irreversible kind of stuff), something with big red letters saying

    "THIS ACTION WILL TAKE YOUR RENOWN FOREVER AND WON'T EVER GIVE IT BACK, ARE YOU SURE?"

    For example, now all you need to hire new character is to press "hire" button. You can misclick it and have 50 of your precious renown fly away for an experienced archer you don't even need.
    If you don't know where to put it - put it in the pillage

    Steelhammer Tribune issues collected here
    Some of my Factions games can be observed here
    Also possible streaming at http://www.twitch.tv/netnazgul

  8.   Click here to go to the next staff post in this thread.   #8
    Technical Director John's Avatar
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    Confirmation dialogs are part of the latest build, and are on everything that costs renown. Check out the release notes here:

    https://stoicstudio.com/forum/showthr...9-Build-1-5-77

    Quote Originally Posted by netnazgul View Post
    Oh, forgot the main part.

    There need to be confirmation dialogs on several actions (promotions, renaming, all that irreversible kind of stuff), something with big red letters saying

    "THIS ACTION WILL TAKE YOUR RENOWN FOREVER AND WON'T EVER GIVE IT BACK, ARE YOU SURE?"

    For example, now all you need to hire new character is to press "hire" button. You can misclick it and have 50 of your precious renown fly away for an experienced archer you don't even need.

  9. #9
    Superbacker netnazgul's Avatar
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    Quote Originally Posted by John View Post
    Confirmation dialogs are part of the latest build, and are on everything that costs renown. Check out the release notes here:

    https://stoicstudio.com/forum/showthr...9-Build-1-5-77
    Yep, just saw that ingame when promoting unit, you were faster than me
    If you don't know where to put it - put it in the pillage

    Steelhammer Tribune issues collected here
    Some of my Factions games can be observed here
    Also possible streaming at http://www.twitch.tv/netnazgul

  10. #10
    Senior Member Jorgensager's Avatar
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    Hey, in general, do you prefer bugs to be described and posted in this forum, or should we just send log files and description to community@stoicstudio.com? It's certainly easier to include the log file and screenshots in e-mails, but then it could be useful with community discussion/other reports of similar bugs in the same place...

    I guess my question is if it's worth posting a new thread when I find a bug, if I should post it in an already-existing thread (e.g. the 1.5.77 build thread) or if you prefer to get emails with log file and screen shots (where appropriate) on the more obscure bugs straight away instead?

  11. #11
    Developer raven2134's Avatar
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    Hi Jorgen, if the bug is new then make a new thread. You can post about it, and attach the log. John regularly goes through this forum area. If the bug you feel, is urgent or dire, then send the email with the log .

  12. #12
    Senior Member Jorgensager's Avatar
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    Problem being I don't know which bugs are known (is there a comprehensive list somewhere?), and wouldn't want to double post a thread. Hmm, and what if I don't want to post my log on a public forum for one reason or the other, would it still be worth it? [not saying this is the case ~ just hypothetically!]

    For the record, the bug I have in mind is where adding a point of willpower with the horn restricted my Warhawk's possible "movement zone" in an awkward way, and just in case, I sent them a screen shot and the log already... whups ^_^

    Thanks!

  13. #13
    Developer raven2134's Avatar
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    Ah, yes. The site has received that mail. Sure, post it in for now. Take this support area as your basis, if it's not here yet then post it. If it's 2 pages back, then post anyway, can consider the bug resurfaced or unresolved

  14. #14
    Superbacker Vraja's Avatar
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    I'm not clear on whether I should make a new thread or post here, so I'm posting here for now. I have what I believe to be a bug that is happening to me fairly often.

    When I finish (win) a match, after striking the killing blow, nothing happens. Instead of getting the win/renown screen, it simply sits there, as if its still my turn. Chat will still work, all sounds etc, but the game won't end. I've had it forced by the other player surrendering once or twice, but currently I've been sitting in one match for at least 30 + minutes after his last unit died and it won't end.

    I don't have any particular known steps to reproduce this. It seems to happen randomly. I've seen the "the seas have grown stormy" message before about lag, but its not popping up in this case. And as mentioned chat is working fine so I don't think its lagging out.

    Please help! This is ruining some great matches as well as robbing me of well-earned renown. And I imagine my opponent isn't get his renown either.

    Thanks.

  15. #15
    Superbacker netnazgul's Avatar
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    I've noticed that just after the latest update and reported to devs. Unfortunately it wasn't properly fixed and devs are now at PAX, so we will have to live with it for several days.
    If you don't know where to put it - put it in the pillage

    Steelhammer Tribune issues collected here
    Some of my Factions games can be observed here
    Also possible streaming at http://www.twitch.tv/netnazgul

  16. #16
    Developer raven2134's Avatar
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    Very sorry to hear that happening Vraja. It must be something to do with the servers and match resolution. For the most part the game is stable but I think Stoic hasn't fully gotten around to sorting out the database and versus server.

    This will be looked at when Stoic gets back from PAX. Hang tight, won't be too long.

  17. #17
    Superbacker Ratatoskr's Avatar
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    Just a random question- is it possible to zoom out the battlefield anymore? I've been gone so I haven't played since early beta and I can't remember if there were hotkeys for that.

    The board is closer than it used to be right?

  18. #18
    Superbacker trisenk's Avatar
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    You can - kinda - zoom in and out: left Ctrl + mouse wheel (on Windows at least). But it just shrinks everything with black borders around with the same FoV, so it's not really useful. When zooming in ugly pixels will hurt your eyes.

    Early in the beta everything was drawn in a different way - consuming more resources, but allowing for pretty zooming. I wish it was still available, even as an option. Sometimes I play on my 1366x768 laptop, and half the board is obstructed by initiative bar, chat and horn. Either that, or smaller GUI elements.

  19. #19
    Superbacker Ratatoskr's Avatar
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    Damn, I was hoping I could get my wider view back. I like being able to see a better overview of the board.

    Being able to at least move the horn over/ minimize it would be nice.
    Last edited by Ratatoskr; 04-08-2013 at 01:56 PM.

  20. #20
    Member AnotherPersona's Avatar
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    Remember the bug that came with the latest patch? The one where the victory screen wouldn't come up after the battle? It's happening again, 3 times I have experienced it now. A friend has as well. And I am seeing it on the in-game global chat. Just thought I'd let you know. Hope I don't get a tourney freeze. xD (Have restarted steam, did not help)

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